The Inclusivity Group provides inclusive, person-centred services for deaf, disabled and elderly people, and the organisations that support them.
This is who we are and our journey to becoming a nationwide group offering complete, wrap-around support through communication, independence and training.
Since our formation, we have grown significantly, expanding our reach nationwide and becoming known for providing quality. In 2023, we became The Inclusivity Group, which brought our sister companies, Complete Training and Complete Independence, all under one roof to create a wrap-around service offering to our clients.
The Inclusivity Group was founded to bring together communication, training and independence services under one system. Too often, individuals and organisations face fragmented support, repeating their story to multiple providers. Our solution is different. We’ve built a fully connected model of inclusion that delivers consistent, person-centred services, ensuring that no one falls through the gaps.
To remove barriers, empower people, and deliver high-quality support across life, learning and work.
Our vision is for deaf, disabled and neurodiverse people to live in a world where they feel equal and valued by society.
Work with organisations, communication and support specialists to ensure deaf, disabled and neurodiverse people can be equal and active members of society.
To demonstrate our commitment to supporting the mental wellbeing of our team, we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.
We were also awarded the Wellbeing at Work Silver award. Achieving the Wellbeing at Work Silver Award has not only been rewarding but has really opened our eyes to how we can improve wellbeing within our workplace; this award has made us realise not only what we do already as a team but what we can do even better for the future. It validates our hard work and commitment to creating a supportive and healthy work environment.
As a company, we are passionate about promoting and ensuring that deaf, disabled and neurodiverse people can have full access to all the services they need and feel like valued members of their community.
This extends to our workplace, where we actively promote an inclusive environment and encourage applications from disabled candidates. As of August 2021, at least one-third of our team has declared a disability or long-term health condition.
Beyond our own practices, we support other organisations in making their services and recruitment more accessible, driving positive change towards a more inclusive society.
Our ISO9001 and 27001 certification demonstrates our commitment to maintaining the highest standards of information security management.
By achieving ISO 27001, we ensure that our systems and processes meet rigorous international criteria for safeguarding sensitive data. This accomplishment reflects our dedication to protecting the information and privacy of our clients, partners, and stakeholders.
We are continually striving to enhance our security measures and maintain the trust and confidence of those we support.
Founded in the South West, The Inclusivity Group began as a small accessibility provider supporting local universities and theatres. As demand for integrated support grew, we evolved, expanding into training, supported living, and large-scale access management for events and workplaces.
Today, we work nationally across education, health, employment and the arts, proudly supporting thousands of individuals and hundreds of organisations every year. Our story is one of breaking isolated working, building connections and championing inclusion at every level.
Our “One System” approach means every client benefits from a connected network of expertise. Each journey begins with one point of contact and flows seamlessly through communication, training and independence services.
Whether you are seeking Access to Work support, inclusive training, or independent-living services, we coordinate the process, so you receive the right support at the right time.
Despite the company being formed at the start of a global pandemic at the dining room table of the two directors, we have grown rapidly into the company you see today!
Complete Communication is established with the successful merger of two freelance businesses
We provided BSL/English Interpreting services to our first Accessible Festival
Still, all sat around our that same dining table.
The Garage- a place where just putting the kettle on would blow the electrics!
We launched our Signature British Sign Language Level 1 and 2 courses.
We hit the milestone of providing support to 100 clients!
The start of many!
After outgrowing the garage, we decided it was time to move to another office, where we could boil the kettle to our hearts content!
Complete Communication became an OCN London Training Centre and launch our Level 3 Electronic Notetaking course
We proudly achieved our ISO9001 accreditation for Quality Management, signifying our commitment to maintaining high-quality standards through structured quality management processes, ensuring customer satisfaction and pursuing continuous improvement.
We moved to a larger office at the Plymouth Science Park and began making friends with the local wildlife.
We became a Disability Confidence Committed, Disability Confident Employer and a Disability Confident Leader, proving our dedication to accessible practice.
Complete Independence was formed to revolutionise the care and support sector by providing person-centred, bespoke support to individuals within the community, with the goal of creating a more independent and fulfilling lifestyle for each individual.
Complete Training was formed, creating a trusted haven for premier online and face-to-face training courses. Our accredited catalogue of Continuing Professional Development (CPD), Open College Network and Signature courses span diverse domains. Guided by experts and designed for flexibility, our courses empower learners to transcend their professional aspirations.
We finally found our new home! After very quickly outgrowing our new office, we finally moved to our current offices, with space for us to expand into the future.
We were nominated and shortlisted for two Devon Chamber of Commerce 'The Problem Solver' and 'The Game Changer' Awards.
With the goal of delivering person-centred support from one central location, meaning people only have to tell their story once.
One of our amazing clients, Tasha Stones, became the first deaf person to compete in The Great British Bake Off, along with our CEO, Daryl McMullan, as the first British Sign Language Interpreter in the show’s history!
We signed the Charter for Employers Positive about Mental Health to demonstrate our commitment to creating a supportive and open culture where staff feel able to talk
about mental health confidently and support the mental well-being of all our staff.
We provided access and BSL Interpreting services for the Plymouth and Southampton Summer Sessions and Llangollen International Music Eisteddfod.
The Inclusivity Group became a Disability Confident Leader for all organisations within our group
Achieving the Wellbeing at Work Bronze Award is a significant achievement, signalling our commitment to prioritising employee health and wellbeing in a structured, meaningful way. This award recognises the steps we’ve taken to build a supportive and positive work environment.
As part of our commitment to quality and to maintaining the highest standards of information security, we achieved our ISO27001 accreditation. For this, we were independently audited to confirm that we go above and beyond to follow industry-leading systems and processes to safeguard sensitive data.
Complete Training launches its Signature British Sign Language Level 1, 2 and 3 courses, along with our Electronic Notetaking course.
After over 18 months of hard work, we excitedly launched our bespoke client portal, built to raise standards, ensure transparency and, most importantly, ensure our clients continue to receive the highest quality of service.
Complete Communication were nominated for TWO Devon Business Awards: Small Business of the Year and Equality Trailblazer
We were thrilled to win the Equality Trailblazer Award at the Devon Business Awards 2025!
We’re proud to announce that Complete Independence Ltd has successfully won a place on Plymouth City Council’s Supported Living Framework tender - strengthening our ability to support deaf, disabled, neurodivergent and elderly people to live independently with dignity and choice.
Complete Training proudly secured its first major Department for Education Skills Bootcamp: Train4Tomorrow contract, enabling us to deliver fully funded British Sign Language (BSL) courses across Devon, thereby expanding access and strengthening inclusive communities.
We’re incredibly proud to have achieved a long-held goal of delivering our own BSL Level 3 course, creating a clear learning pathway from free BSL taster sessions and Introductory courses through to Signature-accredited Levels 1, 2, and 3.
Say hello to our wonderful team! Our staff are core to ensuring we can provide a high-quality service to our clients. If you’re looking to join us, you can browse our job opportunities here.
Director and Founder
Meet Rhiannon, our enthusiastic Director. Rhiannon is an NRCPD-registered Electronic Notetaker, an OCN-accredited Manual Notetaker, and a skilled Theatre Captioner. As the Finance Director, Rhiannon oversees finance tasks and leads our HR team!
CEO and Founder
Introducing Daryl, our CEO, who also leads our parent company, The Inclusivity Group. Daryl envisioned creating a comprehensive, one-stop service for our clients aimed at making the world a more accessible and inclusive place.
Client Relationship Manager
Meet Kelsie, one of our dedicated and vibrant Client Relationship Managers. Kelsie is a Qualified Electronic Notetaker and Manual Notetaker. Her role focuses on raising awareness of our services and helping individuals achieve the best outcomes with their support.
Client Relationship Manager and Registered Manager
Meet Tracy. Tracy brings over 15 years of invaluable experience in the care and support sector to her role as Senior Support Co-Ordinator. She meets with clients to assess their needs and determine the best support options.
Deaf Culture Specialist and lead British Sign Language Teacher
Meet Sharon, our dedicated Deaf Culture Specialist who specialises in providing clients with essential awareness and leads our British Sign Language (BSL) and access courses.
Trainee British Sign Language Teacher and Deaf Community Liaison
Meet Bethany, our Trainee British Sign Language (BSL) Teacher and Deaf Community Liaison. Bethany supports the delivery of BSL courses while developing her teaching skills and works closely with the deaf community to strengthen connections and promote awareness.
Business Development and Events Coordinator
Meet Olivia, our Business Development and Events Coordinator. She’s dedicated to growing our service offering to meet clients’ needs and ensuring that all events are inclusive and accessible for everyone.
HR, Recruitment and Compliance Officer
Meet Holly, our HR, Recruitment, and Compliance Officer. She is the newest member of our team! Holly is working towards becoming a Qualified Electronic and Manual notetaker.
Business Support Administrator
Meet Tienna, one of our dedicated Business Support Administrators. She is passionate about supporting our clients and our team in reducing the administration load and ensuring smooth and efficient support.
Training Team Leader and Finance and Accounts Officer
Meet Shannon, our diligent finance and Accounts Administrator. Shannon is a Qualified Manual and Electronic Notetaker, ready to support our clients. Shannon is also a Wellbeing Champion for the team.
Investors
In our vibrant workplace where creativity and camaraderie flourish, Milo, Reggie, and Terry contribute far more than their titles suggest.
Proud members of
Our journey began in 2019 when Complete Communication was formed by our two directors, determined to offer the best support possible.
Despite starting during a pandemic, we thrived and expanded nationwide. In 2023, we proudly joined forces with Complete Independence and Complete Training to form The Inclusivity Group, enabling us to offer a comprehensive wrap-around service to our clients.
Find out a little more about each of our sister companies below.
Complete Communication provides award-winning professional communication support services and accessibility solutions to ensure clear and inclusive communication.
Whether you need British Sign Language (BSL) interpreting, workplace support, or communication support for your event, our experienced team is here to help.
Complete Training is proud to be your trusted destination for high-quality online courses since 2022.
We take pride in offering a diverse range of online training courses tailored to meet various professional aspirations. Whether you are aiming to upskill, broaden your knowledge, or advance in your career, our courses are thoughtfully designed to empower you with valuable insights and practical skills.
Complete Independence are passionate about delivering a high standard of person-centred support that meets each individual’s needs.
We offer a wide range of support for deaf, disabled, elderly people, long and short-term health conditions, people with mental health conditions and workplace enablement.
Get in touch today to find out how we can guide your journey to a more accessible future.
We want our website to be as accessible as possible, so our team is busily editing a BSL video for this section.
Meet Rhiannon, our enthusiastic director. Rhiannon is an NRCPD-registered Electronic Notetaker, an OCN-accredited Manual Notetaker, and a skilled Theatre Captioner.
As the Finance Director, Rhiannon oversees all high-level finance tasks, ensuring that all finance processes are up to date, running smoothly, and carried out correctly. In addition to her finance responsibilities, she also leads our internal HR team!
Rhiannon has extensive experience working with deaf, disabled, and visually impaired students and professionals, enabling them to engage effectively in meetings, educational settings, and work environments. Her commitment to inclusivity and accessibility is at the heart of her work.
Known for her alter ego, “Ron of Ron’s Travel,” Rhiannon always brings out the best in the office team, creating a welcoming and fun atmosphere. Outside of work, she has a passion for film and can often be heard discussing recommendations with everyone else in the office.
Rhiannon’s blend of professional expertise, dedication to inclusivity, and vibrant personality makes her an invaluable leader to our team.
Introducing Daryl, our CEO, who also leads our parent company, The Inclusivity Group. Daryl envisioned creating a comprehensive, one-stop service for our clients aimed at making the world a more accessible and inclusive place. He has seamlessly integrated our three companies—Complete Communication, Complete Independence, and Complete Training—under a unified entity that prioritises a client-centred approach, supporting our clients through every step of their journeys.
Daryl boasts a wealth of qualifications, including being a Qualified BSL/English Interpreter, Lipspeaker, NRCPD Registered Electronic Notetaker, OCN accredited Notetaker, Theatre Captioner, Professional Supervisor, and a BSc (Hons) Psychology graduate with first-class honours. He is a member of several professional organisations:
In his role, Daryl manages all aspects of the company’s operations. He is frequently engaged in multiple projects simultaneously, from preparing to interpret shows and learning scripts to establishing new companies. Daryl is perpetually active and never found sitting still.
Known for his boundless energy and enthusiasm, Daryl constantly lifts office morale, although his lively spirit can occasionally distract his team. His passion and dedication are truly infectious. Outside of work, Daryl is an avid bee enthusiast, though some might argue that there is no “outside of work” for him, as he is always busy even when he probably shouldn’t be!
Meet Kelsie, one of our dedicated and vibrant Client Relationship Managers. Kelsie is a Qualified Electronic Notetaker and Manual Notetaker. Her role focuses on raising awareness of our services and helping individuals achieve the best outcomes with their support.
Kelsie is also a Wellbeing Champion for the team, showing a commitment to fostering a positive work environment and supporting those around her. Kelsie plays a crucial role in supporting our team, helping to ensure our clients receive the vital care and support they need, our projects run smoothly, and our services continue to develop and improve.
Outside of work, she loves to travel and go on holidays to new places, experiment with new recipes in the kitchen, and spend quality time with friends and family.
Kelsie’s blend of professionalism, warmth, and a touch of humour makes her a valuable team member.
Meet Tracy. Tracy brings over 15 years of invaluable experience in the care and support sector to her role as Senior Support Co-Ordinator. She meets with clients to assess their needs and determine the best support options. Tracy’s extensive career spans domiciliary care, social care, and support work across both private and public sectors, including the NHS.
Tracy is a Qualified Electronic Notetaker and holds an NVQ3 in Health and Social Care. She is currently working towards achieving her Registered Manager status, demonstrating her commitment to professional excellence. With an enhanced DBS clearance and proficiency in British Sign Language at Level 2, Tracy ensures the highest standards of care and support for our clients.
Sharon’s expertise ensures that our team and clients receive valuable insights and guidance in deaf and disability awareness.
In addition to her teaching role, Sharon offers advice and guidance to our team, fostering a supportive and inclusive environment.
Sharon enjoys indulging in chocolate digestives outside work, complementing her passion for watching TV. These moments of relaxation reflect her balanced approach to work and leisure.
Sharon’s commitment to education and advocacy and her personal interests enrich our team and enhance our commitment to diversity and inclusion.
Bethany plays a key role in supporting our BSL teaching, ensuring learners feel encouraged as they build their skills and confidence. As she develops her teaching practice, she also strengthens connections within the Deaf community, helping to promote awareness and inclusion.
In addition to her role, Bethany works closely with both colleagues and community members, offering insight and fostering positive relationships that support our mission.
Outside of work, Bethany enjoys crochet, a hobby that reflects her creativity and patience. Her enthusiasm for learning and connecting with people enriches our team and reflects her dedication to building an inclusive environment.
Olivia manages our team of theatre and performance Interpreters, captioners, audio Describers, and Access Managers and works closely with our CEO to ensure everyone is supported.
Olivia is currently training to be part of our in-house Electronic Notetaking and Captioning team and is also completing her BSL level 6. Outside of work, she loves travelling anywhere with a beach and spending time with friends and family.
Meet Holly, our HR, Recruitment, and Compliance Officer. She is the newest member of our team! Holly is working towards becoming a Qualified Electronic and Manual notetaker.
Within her role, Holly plays a crucial part in assisting with the PA role, valiantly trying to keep Daryl on track and organised. She also assists recruitment, ensuring that new hires meet our high standards and that our electronic notetakers (ENTs) are up to scratch. Holly diligently keeps our company policies up to date and compliant, ensuring that we adhere to the highest standards.
Known for her slight obsession with K-Pop, Holly is always happy to discuss her love of music with the team and promote an inclusive environment within the office. Outside work, Holly enjoys attending concerts, where she indulges her interest in music. She is an avid collector of albums and CDs from her favourite artists, demonstrating her passion for music and dedication to her hobbies.
Holly’s administrative expertise and commitment to supporting our team make her a valuable member.
Tienna is one of our Electronic Notetakers team and continues adding additional skills to ensure she can best support our clients.
Outside of work, Tienna enjoys exploring with her dog on the vast Dartmoor moorland and spending time with family and friends, whether that’s a weekend of fun activities or just chilling in the comfort of her garden. On most summer weekends, she will be found on the beach with a cold drink.
Currently training to become a qualified Electronic Notetaker, Tienna is committed to expanding her skills to better serve our clients. Her enhanced DBS clearance underscores her dedication to maintaining trust and professionalism in all interactions.
Meet Shannon, our diligent finance and Accounts Administrator. Shannon is a Qualified Manual and Electronic Notetaker, ready to support our clients.
Shannon is also a Wellbeing Champion for the team, committed to fostering a positive work environment and promoting mental health and wellbeing.
Shannon handles daily financial administration activities, ensuring our financial processes run smoothly and supporting other team members with finance tasks and questions.
Known for their speed and efficiency within their role, Shannon can always keep up with any tasks thrown their way. Outside of work, Shannon enjoys diving into the immersive worlds of games like Skyrim or virtual reality games like Beat Saber. Their passion for gaming reflects their strategic thinking and attention to detail, qualities they bring to their role every day.
Shannon’s blend of expertise, dedication, and unique interests makes them a valuable member of our team.
In our vibrant workplace where creativity and camaraderie flourish, Milo, Reggie, and Terry contribute far more than their titles suggest. Milo, our exceptional therapy dog, offers a soothing presence that effortlessly alleviates stress with each wag of his tail. Reggie, the energetic bundle of fur, infuses every moment with his endless vitality, ensuring excitement. And then there’s Terry, the lovable yet discerning tortoise, whose steady, thoughtful approach encourages us to take things at a comfortable pace.
Together, these three are more than mascots; they’re beloved team members, elevating everyone’s mood and nurturing a warm, inclusive environment. Their playful moments and photos frequently circulate among team members, constantly reminding them of the joy they bring to our workplace.
