We are dedicated to providing you with a high level of service at all times, but if you are not satisfied, please contact any of our staff. We will listen; handle your complaint promptly, fairly, and in a non-confrontational way.
We will try to find a solution where we can, and we welcome your feedback.
Stage 1
If you have a complaint or are dissatisfied in any way, please contact us:
Telephone/Text: 01752289776 | 07714013500
Email: complaints@
Write to: Unit 10A, Burrington Business Park, Burrington Way, Plymouth, PL5 3LX
Stage 2
From receiving your complaint by telephone, email or text, we will contact you within 1 working day. If you write to us, we will respond in writing within 2 working days.
Stage 3
Your complaint will be investigated, and we will seek a resolution and contact you again within 5 working days of you first making contact with us.
Please note that all complaints will be logged, and these records will be made available to statutory regulatory bodies where requested for audit purposes. No personal details will be passed on.
Stage 4
In the event that you remain unhappy you may contact us again and talk to our managing director who will respond within 2 working days
Stage 5
If you remain dissatisfied, you may wish to take the matter further with a funding or statutory body. We can provide you with the details of other organisations on request.
Please note that all complaints will be logged and these records will be made available to statutory regulatory bodies where requested for audit purposes. No personal details will be passed on.
